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  • FAQ

    AUTHOR: // CATEGORY: Uncategorized

    How does your Sunfire repair process work?

    Each unit is given a complete visual inspection and preliminary tests are performed to determine what faults the unit has developed. I have the expertise and the equipment necessary to bring your vintage Sunfire equipment back to its original factory specs.

    The repair process includes installing any and all updates that are known to me. I don’t just fix the obvious problems, I do preventive maintenance as well. I always use factory original parts where possible, but I will use the next highest quality replacement parts if factory originals are no longer available.

    After repairing the unit, it is given a second test, and must pass all the specs originally assigned to it by the engineering team at Sunfire. Once it passes all those tests, it spends up to 72 hours on my burn-in bench to ferret out any unexpected problems before it is returned to you. In addition, I offer a 1 year parts and labor warranty* on all my work.

    *Warranty service does not include shipping.

    Is it worth fixing?

    Typically, yes. I have a 97 percent success rate for the Sunfire products I accept for repair.  There are some exceptions, such as in cases of water damage, severe power surge or if the unit has been dropped, but please give us a call even in those instances and I will be able to give you a better idea of what to expect.

    What do I need to know before I send you my Sunfire unit?

    Sunfire Subwoofers:

    I can refurbish your Sunfire sub plate and return it to its original factory specs – I call it the 100,000 mile tune up. Please send only the plate assy. Usual cost is $250.00 plus return shipping. Return shipping for the plate assembly is usually around $30.00 (includes $500.00 of insurance).

    Removing the plate from the cabinet is easy. There are a total of 12 screws that fasten the plate to the cabinet (3 each on all 4 edges of the plate).  After removing the screws, the plate should come out very easily. Unhook the speaker wires from the speaker and tape up the ends of the wires with some electrical tape.

    IMPORTANT!!! DO NOT TOUCH EITHER OF THE CIRCUIT BOARDS OR THE LARGE BLACK CAPACITORS MOUNTED ON THE BACK OF THE METAL PLATE!! 

    Handle the assy by the metal plate only, as there might be a residual charge on the high voltage capacitors that could shock you  if you touch the wrong spot on the circuit boards. There is a gasket behind the plate, Be careful not to damage it if possible. Please do not send the gasket with the plate assy!!

    Wrap the unit in several layers of bubble wrap for shipment, at least two inches on all sides. Please do not use packing peanuts or styrofoam. Both of these materials carry static, not to mention, they make a mess! Make sure the unit cannot move around inside whatever box you choose to ship it in. I recommend using a box 12′ wide, 12″ deep and 9-12″ tall. (You can get this size at your local UPS Store, if you have one close by.) Larger boxes cost more to ship, which is unnecessary.
    PLEASE NOTE: IMPROPERLY PACKAGED UNITS WILL INCUR ADDITIONAL SHIPPING CHARGES.
    Inside the box with the unit, please include a piece of paper with your contact info and a description of the problem you are having with the unit. Also, please include a prepaid return ship label if you would. It saves me loads of time and you a little money.

    As far as payment after repairs are complete, I can send you a bill via PayPal or you could elect to send a check for $250.00 inside the box with the unit.

    Please, email me the tracking number when you send out the unit. Note: If for some reason I cannot repair the unit for the $250.00 estimate, I would contact you first before any work is done.

    My shipping address is: Bill Flannery PMB442, The UPS Store #1877, 1429 Avenue D, Snohomish WA. 98290. Please feel free to call me at 425-232-9560 or email me at sunfirebill1@gmail.com if you have any questions.

    Sunfire Amps, Receivers and Processors:

    I can refurbish your Sunfire amplifier receiver or processor and return it to its original factory specs. Routine repairs for these units are $350 plus return shipping. I can get a ballpark cost for this if you send me your zip code. In order to guarantee your unit against shipping damage on the return trip, I MUST let UPS inspect the condition of the unit and packaging material before the carton(s) is sealed. I strongly recommend letting UPS pack your unit for you for shipment to me. This way, in the event the unit is damaged on its way to me, UPS cannot use the excuse that it was improperly packaged.

    If you MUST do it yourself:

    Wrap the unit in several layers of bubble wrap or packing foam for shipment, at least two inches on all sides. Do not use crumpled paper, styrofoam, etc. Make sure the unit cannot move around inside whatever box you choose to ship it in. If you do not have the original shipping cartons that the amp came in, you will have to purchase new ones. It is IMPORTANT that the amp be shipped in a double box AND BUY THE INSURANCE (insure it for $1500 at least). It’s cheap and well worth the money! PLEASE NOTE: IMPROPERLY PACKAGED UNITS WILL INCUR ADDITIONAL SHIPPING CHARGES! Inside the box with the unit, please include a piece of paper with your contact info and a description of the problem you are having with the unit.

    As far as payment after repairs are complete, I can send you a bill via PayPal or you could elect to send a check for $350.00 inside the box with the unit. In the event that the unit cannot be repaired for the $350.00 estimate, I will contact you before any work is performed.

    Please, email me the tracking number when you send out the unit.

    My shipping address is: Bill Flannery PMB442, The UPS Store #1877, 1429 Avenue D, Snohomish WA. 98290. Please feel free to call me at 425-232-9560 or email me at sunfirebill1@gmail.com if you have any questions.

    How do I pay for your services?

    As far as payment after repairs are complete, I can send you a bill via PayPal or you could elect to send a check for the total amount inside the box with the unit. Price list is on the side of this FAQ but please call 425-232-9560 or email for a quote on certain items. Note: If for some reason I cannot repair the unit for the amount quoted, I will contact you first before any work is done.

    How long do I have to wait to have it back?

    This varies considerably, please contact us for our current turnaround times.

    What if I have any other questions? Do you sell any parts?

    Please, feel free to call me at 425-232-9560 or email me at sunfirebill1@gmail.com if you have any questions. I may or may not have specific parts to sell, so please contact me!

     

    NOT ALL UNITS SENT IN FOR SERVICE WILL QUALIFY AS A “ROUTINE REPAIR”.

    UNITS THAT HAVE CATASTROPHIC DAMAGE WILL REQUIRE AN APPROVED ESTIMATE BEFORE ANY WORK IS PERFORMED. PLEASE CALL FOR DETAILS.

    ALL PRICES AND TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.